Privacy Policy

1. Introduction

At Nunapb.com (“we,” “our,” or “us”), we are committed to safeguarding your privacy and protecting your personal data. We recognize the importance of transparency, user choice, and data security. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope and Data Controller

This Privacy Policy applies to your use of our website located at nunapb.com and any associated services, applications, or platforms operated by us. We act as the data controller for any personal data collected through our services. Where we process data on behalf of another entity, we will act as a data processor and that relationship will be governed by a separate agreement.

If you have any questions regarding the processing of your personal data, you may contact our Privacy Compliance Officer at [email protected].

3. Categories of Data We Process

We process the following categories of personal data for the operation of nunapb.com and the delivery of our services:

a. Usage Data
Automatically collected data related to your interaction with the website, including IP address, browser type and version, language preferences, pages visited, session duration, device type, and diagnostic logs.

b. Account Data
Information you provide when you create or maintain an account with us, such as your full name, email address, residential or delivery address, and phone number.

c. Profile Data
Information about your preferences, purchase history, selected interests, behavior on our platform, and response to marketing campaigns.

d. Communication Data
Records of communications with us, including support tickets, enquiry forms, emails, chat interactions, and other submitted correspondence.

e. Technical Data
Information about your device settings and configurations, operating system, application usage metadata, and system diagnostics.

f. Transaction Data
Details relating to purchases or payments made via nunapb.com, including billing addresses, payment method identifiers, transaction IDs, and delivery logistics.

g. Preference Data
Your marketing and communication preferences, opt-ins or opt-outs, product interest indicators, consent records, and participation in promotions or surveys.

4. Legal Bases for Processing Personal Data

We rely on the following legal bases when processing your personal data:

– Legitimate Interests: Processing necessary for the purposes of our legitimate interests, provided such interests are not overridden by your data protection rights (e.g., analytics, fraud detection, service improvement).
– Contractual Necessity: Where the processing is necessary to enter into or perform our contractual obligations to you.
– Consent: When you provide us with explicit consent to process your personal information for specific purposes, such as marketing.
– Legal Obligation: Where we are required to comply with applicable legal and regulatory requirements.

5. Your Data Protection Rights

As a data subject, you have the following rights under GDPR and equivalent rights under CCPA where applicable:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request that we correct any inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data under certain circumstances.
– Right to Restriction: You may request restricted processing of your data while a complaint or dispute is being resolved.
– Right to Data Portability: You may request to receive a copy of your data in a portable format.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact [email protected]. We may require you to verify your identity before responding to such requests.

6. Security Measures

We employ robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These include, but are not limited to:

– Encryption of personal data in transit and at rest
– Access controls with authentication and authorization protocols
– Secure server infrastructure with firewall protections
– Regular security audits and penetration testing
– Data backup procedures
– Staff training on data protection and confidentiality

7. International Data Transfers

Data we collect may be stored and processed in countries outside of your own jurisdiction, including locations where data protection standards may be different. In such cases, we implement appropriate safeguards including the use of Standard Contractual Clauses approved by the European Commission, and other legally recognized transfer mechanisms to ensure compliance with GDPR and regional regulations.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data:

– Usage Data: 12–24 months
– Account Data: Retained until account deletion and for up to 7 years thereafter for compliance
– Profile Data: Up to 3 years post-interaction or until consent is withdrawn
– Communication Data: 3 years from date of exchange
– Technical Data: 12 months
– Transaction Data: 7 years for accounting and tax purposes
– Preference Data: Until withdrawal of consent or expiration of campaign period

Upon expiration of the retention period, data will be securely deleted or anonymized.

9. Cookie Policy

Nunapb.com uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and enable key functionalities. Our cookie categories include:

– Essential Cookies: Required for basic functionalities such as login sessions and cart management.
– Functional Cookies: Enable enhanced personalization and user preferences.
– Analytics Cookies: Allow us to collect insights on user behavior and usage patterns in an anonymized format.
– Performance Cookies: Optimize site speed, load balancing, and responsiveness.

10. Cookie Management and Compliance

You may manage or revoke your cookie preferences at any time through our cookie consent banner or directly via your browser settings. In accordance with GDPR and CCPA regulations:

– Consent is obtained before any non-essential cookies are used.
– Opt-out mechanisms are available and do not restrict access to essential services.
– Cookie records are maintained to track consent history for compliance purposes.

11. Children’s Privacy

Nunapb.com is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately at [email protected] so we can delete such information.

12. Policy Updates

We reserve the right to modify or update this Privacy Policy in response to legal, technical, or business developments. Where applicable, we will notify you of significant changes via nunapb.com or through your registered contact details.

We encourage you to periodically review this policy to stay informed about our privacy practices.

13. Contact Us

If you have any questions, reservations, or complaints about this Privacy Policy or our processing of your personal data, please contact us using the details below:

Email: [email protected]
Website: https://nunapb.com

We are committed to ensuring your personal information is handled in accordance with the highest standards of privacy and data protection. For all privacy-related inquiries, we are here to support you.